You can now file and manage SAFE-T Claims on the Amazon Seller app for Seller Fulfilled Prime, Amazon Prepaid Return Label, and Customer Service by Amazon. 

You can file a SAFE-T Claim if a refund was issued on your behalf and you think that you shouldn’t be held financially responsible, for example, if the buyer returned a damaged item. Before filing a claim, review Amazon’s SAFE-T reimbursement policies to confirm which orders are eligible, what restrictions apply, and how to file a successful claim.

Go to Manage SAFE-T Claim on the homepage of the Amazon Seller app to file a new SAFE-T Claim or track the status of a previous claim. By clicking on a claim, you can open the details page to check the correspondence. You can even reply on a claim or appeal a resolved claim.